Frequently Asked Questions
Everything you need to know about your athletic gear and orders.
How do I know which running shoes are right for my gait?
We recommend checking our online Gait Analysis Guide. If you still have questions, our gear specialists are available via live chat to help you choose between neutral, stability, or motion control models based on your arch type.
What is your return policy on worn athletic apparel?
We offer a 30-day 'Run-Happy' guarantee. If your gear doesn't perform to your expectations after a few workouts, you can return it for a full refund or exchange, no questions asked.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for athletes who need their equipment ready for a specific race weekend.
Do you offer international shipping?
Yes, Up & Running ships to over 50 countries. International delivery times vary by location but usually range between 7-14 business days depending on customs processing.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package in real-time.
Are the products on your site covered by a manufacturer warranty?
Absolutely. All footwear and electronics sold at Up & Running are covered by the original manufacturer’s warranty against defects in materials and workmanship.